General FAQs
- What benefits are on this card?
- Who do I call if I have questions?
- How do I activate my card?
- How can I check my card balance?
- How do I sign up for my online account?
- How do I get the myTotal Benefits app?
- Who do I call if I receive my card?
- What should I do with my old OTC allowance card?
- What do I do if my card is lost or stolen?
- Do the funds on my card expire?
- Can I spend more than what I’ve been given for each benefit?
- What if I don’t have enough funds to cover a payment?
- What do I do if my card is declined?
- Can I add my own dollars to the card?
- What happens if I disenroll from my plan?
- Will the member receive a new FlexCard each quarter?